FAQ


 

Q: How do I know what type of event marketing my organization or company needs? Will there be someone to help me discover my needs?

A: APPsolutely, someone from the CEA team will be there to walk you through the membership process and help you take your events to the next level. Take this SURVEY so we can have the chance to speak with you about your event app needs.

Q: Can you please tell me a bit more about your company like how long you have been around and how many users you have.

A: Community Events Apps is a fully managed service and is there for you all year long if you have year round events or off season shows. Our goal is to become your technology partner and service any needs you may have all year long.

We have been in business since 2009 with our first version of Community Event Apps going live in 2011. Since then we have grown to approximately 100,000+ users.

 
 

Q: Can we edit the text within the app ourselves (i.e. for show descriptions), or do we send your team adjustments? What is the turnaround time on those sort of changes?

A: CEA is a fully managed service however, you will be able to enter all of the show info and update it yourselves through the dashboard we provide to you. Additionally, if you are stressed and in a time crunch we are happy to enter all of your show info for you into your dashboard (for a small service fee).

Q: How long does the app stay available in the app stores? Year-round? Or does it disappear after our festival ends?

A: Communication with your patrons doesn't have to end when your event ends. Your event app can remain in the app store year round so that your patrons can discover and download your app to stay connected all the time. You will also have the ability to directly communicate with your patrons through push notifications at any time.

Q: Is the cost a one-time charge? Or yearly? 

A: It's an annual subscription that is charged every year. Additional costs may apply for the ongoing monthly server service.

Q: What other services to you provide?

A: All things related to your events app. Custom features or functionality within your app, data entry, image editing, and graphic design.

Q: What sort of technical support is included?

A: 24/7 full service technical support, live from Orlando, Florida, is how we roll. All you have to do is text or email us with any issues you are having and we will fix them as quickly as possible..

Q: When can we expect our app to go live?

A: Our assumption is that new clients come to us with enough lead time for us to have their app prepared, ready, and approved by the iTunes and Google Play App Stores well ahead of their festival dates. We coordinate the "go live date" ahead of time with you. Usually that is 30-45 days ahead of your event.

Q: Can you guarantee that the monthly service fee will remain the same throughout the life of this contract?

A: The monthly service fee remains the same until app traffic spikes. You would need to reach 10 server hits per second in the app before there is a jump in price. Most likely never hit that threshold. On the other hand if you do, you have a high quality situation on your hands.

Q: We see that custom features can be added.  Can you advise on the cost of these work order items, or at least the rate?

A: We do our best to keep development costs down. Feature development is not usually priced out by the hour. We do a feature by feature line item breakdown of the cost and then work through the details with you to come up with something that suits your budget.

 

 

Do you have a specific question that wasn't answered? Let us know!

 
 
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